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Frequently Asked Questions
Here are some frequently asked questions about our company.
Our company specializes in consulting, product development, and customer support. We provide tailored services to businesses across various industries to meet their unique needs, helping them grow and succeed in a competitive market.
You can email us at info@valve.me, call +86 0577-6735-3999, or use the live chat tool on our website to contact our customer support team. Our professional team is available 24/7 to assist you with any inquiries or issues.
We are committed to providing timely and effective solutions to ensure your satisfaction.
We have a 30-day return policy for all products. Items must be in their original condition, unused, and accompanied by a receipt or proof of purchase. Refunds will be processed within 5-7 business days after the return is received.
Review is generally completed within 1-3 business days.
Yes, we provide API integration services that can be integrated with systems such as ERP and WMS.
You need to contact customer service to submit an application and provide relevant company information for review.
The specific cycle depends on the product; standard products generally take 3-7 days, while customized products may require 15-30 days.
Yes, customers can pick up their goods at the designated warehouse, but an appointment is required in advance.